Alienware – x16 FHD+ 480Hz Gaming Laptop – Intel Core i9 13900HK – 32GB Memory – NVIDIA GeForce RTX 4080 – 1TB SSD – Lunar Silver

Hello BestBuy Customers, I’ve owned this laptop for a little over two weeks. However, it’s been a bumpy road so far. After a week of using the X16, the lights started failing me one by one. First, the keyboard lights went out. Then the backlight on the back of the screen went out and the trackpad light went out. I currently sit here typing this review with NO LIGHTS WORKING… I contacted Alienware customer support and after two or more hours of talking back and forth, their solution was that I needed to wipe my computer completely and start from scratch. As this was a software problem… Ironically, I was stuck between buying a Razor and Alienware. I chose Alienware because of the aesthetics and now two weeks later the lights do not even work… I’m truly feeling disappointed in myself for prioritizing aesthetics as Alienware computers cannot continually deliver this expectation since their lights and software are failing me. I would also like to add that this PC gets very HOT! The fans do a pretty good job at cooling but it sounds like a jet engine. Other than the lights this is a powerful PC that offers a powerful gaming experience. When the lights work the PC looks great, and I love how the keyboard feels to type. Also, the Dolby Atmos speakers in this PC are fantastic. In conclusion, the Alienware software and command center sucks! I would have expected a lot more from a 3K plus gaming laptop. I really considered returning this laptop but I need it for this trip that I’m on. I don’t think I’d choose this computer again. I should have known better than to buy an Alienware… lol I would give this computer two and a half stars, but Best Buy will only allow full stars. Minus 1 star for the command center Minus 1 star for the lights Minus half a star for overheating. Thank you,