ARRIS SURFboard – SB6190 – Renewed – DOCSIS 3.0 32 x 8 Gigabit Cable Modem, Comcast Xfinity, Cox, Spectrum, 1 Gbps Port, 800 Mbps Max Speeds, Easy Set-up with SURFboard Central…

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Original price was: $49.99.Current price is: $34.99.

  • 32 downstream x 8 upstream DOCSIS 3.0 bonded channels
  • 1 Gigabit Ethernet port for connecting to a Wi-Fi router or other device.
  • Cable internet service required. Does not inlcude Wi-Fi and does not support cable digital voice service.
  • arris
  • 32×8 Cable Modem
Disclosure
ARRIS SURFboard – SB6190 – Renewed – DOCSIS 3.0 32 x 8 Gigabit Cable Modem, Comcast Xfinity, Cox, Spectrum, 1 Gbps Port, 800 Mbps Max Speeds, Easy Set-up with SURFboard Central…
ARRIS SURFboard – SB6190 – Renewed – DOCSIS 3.0 32 x 8 Gigabit Cable Modem, Comcast Xfinity, Cox, Spectrum, 1 Gbps Port, 800 Mbps Max Speeds, Easy Set-up with SURFboard Central…

Original price was: $49.99.Current price is: $34.99.

Additional information

Specification: ARRIS SURFboard – SB6190 – Renewed – DOCSIS 3.0 32 x 8 Gigabit Cable Modem, Comcast Xfinity, Cox, Spectrum, 1 Gbps Port, 800 Mbps Max Speeds, Easy Set-up with SURFboard Central…

Product Dimensions

1.75 x 5.13 x 5.25 inches

Item Weight

1.13 pounds

Item model number

SB6190

Is Discontinued By Manufacturer

No

Date First Available

March 17, 2017

Manufacturer

Commscope

Reviews (8)

8 reviews for ARRIS SURFboard – SB6190 – Renewed – DOCSIS 3.0 32 x 8 Gigabit Cable Modem, Comcast Xfinity, Cox, Spectrum, 1 Gbps Port, 800 Mbps Max Speeds, Easy Set-up with SURFboard Central…

3.8 out of 5
4
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  1. James Kiley

    This is second refurb of same item. First one lasted 5 years.

    You eed to call your ISP and give MAC ID on bottom of unit when installing a cable modem..

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  2. Alan Scharf

    Was happy to have a cheap modem that worked well without having to rent one from my ISP for just as much as it costs every month, that is until this broke within a year of me buying it and their return policy is conveniently only 3 months after purchase. THANKS GUYS NOW I HAVE TO ORDER ANOTHER GARBAGE MODEM AND HOPE IT LASTS LONGER.

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  3. John F. Hutton

    I dislike “renting” HW from a internet supplier. In my new place, Xfinity was my only option. While I had problems with Comcast 10+ years ago, with no other options I was hoping things had improved.

    This modem works exactly as expected. When Xfinity came out to setup my service, the modem came up and I was able to plug in and get internet access with the tech here. Simple. One ethernet port and no Wifi, but a good price.

    However, I wanted to use my slightly older Netgear Nighthawk D7000 Wifi-Router as my primary connection into the house. It took calls to Netgear, Arris, and Xfinity before I found the right set of steps to get everything working. Not well documented, and none of the helpdesks could do much to get me working. While I reset things so many time across two days, I believe the right steps were:
    – Arris up and working (can see internet with a hardwired PC)
    – Cable from Arris to Nighthawk “Internet/Wan” port
    – Cold boot router
    – PC to ethernet port on router
    – Navagate to 192.168.0.1 (Nighthawk admin page)
    – Netgear Genie comes up, let it do its thing (10+ minutes)
    I had to have everything up before I could use 192.168.100.1 to get to the arris modem page, but it turned out that this modem is simple enough that the only thing I did when I got there was turned off all the the LEDs (blue and bright).

    I would hope other routers would come up easier. 5-stars for the modem (after the setup pain). I’m getting full speed and things have been solid.

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  4. John F. Hutton

    I purchased a refurbished unit to save money and my two concerns were whether or not it had truly been refurbished and not just resold, and second was that I would have a hard time registering it with Comcast as it might still be listed under Comcast as in use by someone else.

    It turns out that I did have difficulties getting it connected to Comcast but not for the anticipated reasons. To set up a new Cable modem the Comcast process was that I download an app to my phone and follow the procedure in the app, which was where I entered the MAC address of the new modem. But the app failed to function properly and I had to pay bloody hell trying to work through Comcast’s support system.

    I worked as a lab assistant at Scientific Atlanta back in 94 &95 when this stuff was being invented so I knew exactly what needed to happen to fix the problem but I had an extremely difficult time getting in touch with someone who could do what I asked. At one point Comcast wanted me to wait 3 days for someone to come out to may house and fix the problem. At which point I was nearly yelling at the Comcast people trying to get them to work outside their troubleshooting “menu”/”flow chart”.

    Once I finally did get connected to a person with the appropriate skills/knowledge the problem was resolved in a couple of minutes. The modem has performed perfectly ever since. I hope it continues to do so for years to come.

    I can still get a little upset at the Comcast person who insisted that I should wait 3 days to have a service person come to my house so I could finally have a working internet!!! **UNBELIEVABLE**

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  5. Marks

    kann ich nicht in einer Deutschen steckdose stecken

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  6. Cecilia Z

    My internet was restored easily with this modem. I did not have to talk to anyone at Xfinity and everything could be done by myself. However, the quickstart card asking me to install the Arris app and wasting my time was infuriating.

    My old cable modem suddenly died and Amazon was able to get this to me the next day. Really saved me a lot of time and money.

    The process for Xfinity was to add the MAC address printed on the bottom in the Xfinity app. Then, it worked and the front lights turned blue for the middle two and light white on the top and bottom. Xfinity app is now also able to confirm that it is able to see the modem as well.

    Be careful of the Arris app. You actually don’t need it but the quick start says download the app. It requires you to turn on location (for bluetooth) but this model SB6190 does not have bluetooth. It also requires all the permissions (even notifications) before they will even start. It also requires you to create a new account to even use the app. It is really maddening and hopefully you can just skip the app.

    Overall, great hardware and terrible app methods to get customer data.

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  7. Matteo

    The ARRIS SB6190 worked well with xfinity internet in the end. Had to have a technical call with xfinity, where I told xfinity the modem mac number and they registered the modem on their end manually. The xfinity app adding-your-own-router option just doesn’t work no matter how many times I try.
    I had brief issue that xfinity redirects Google check internet status requests to its own internet page as if I didn’t pay for the internet service, making my Android based TV thinking the internet is not working. That issue was solved by having a chat with the chat bot to reset something on their end and the modem on my end. The chat bot is not smart but does get things done like resetting something technically or get a tech support to call you.

    The modem supports my internet package of 200Mb download and 10Mb upload nicely. Make sure your ethernet cable is well connected, otherwise you may stuck at 100Mb mode like I did at first, which resulting maximum 90Mb download when I run any speed test tool, glad it not the issue with the modem but just my cable connection, any legit CAT 5e cable would work well.

    PS: I am switching from a NETGEAR C6300BD, which has a issue that it will get stuck when the power flicker for a second, resulting loosing internet unless manually unplug and plugin the power to the modem. That issue causes serious accessibility issue as nowadays even my garage needs wifi to operate.

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  8. Cecilia Z

    I had been assured that this modem would be suitable by my ISP. When it came to installing it the answer was “no not suitable”. Not sure if it was the fault of ISP as I don’t know enough about how they work. Certainly the modem was delivered quickly with required cables and instructions in a clean box.

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