Who we are
CompareFeed.com is a product and service information website
operated by CompareFeed.
The operator is responsible for the personal information
described in this policy.
For privacy questions, email
[email protected].
Information we collect
If you contact us, we receive the details you provide,
including your name, email address, optional phone number
and message. Your message may also include a business name,
website address or links to articles.
For paid feature enquiries and services, we may hold
correspondence, billing details and information supplied
for the article.
Website hosting and security services may process technical
information such as your IP address, browser details,
requested pages and access times.
Articles may include professional information supplied
by a business or obtained from its public website.
This can include the names and roles of business representatives.
Please do not include passwords, payment card details
or sensitive personal information in an enquiry.
How we use information
We use enquiry details to respond to messages, discuss
features and investigate corrections. We rely on our
legitimate interest in communicating with visitors and
maintaining useful website content.
Where you purchase a service personally, we process the
necessary details to take steps at your request before
entering a contract and to perform that contract.
For company customers, we use business representatives’
details on the basis of our legitimate interest in
managing the business relationship.
Necessary financial records are processed to meet legal
obligations. Technical information is used for our
legitimate interest in delivering, maintaining and
protecting the website.
Relevant professional information may be used in articles
for our legitimate interest in publishing product and
business information, taking account of the individual’s
interests and reasonable expectations.
Sending us a message does not subscribe you to a marketing
mailing list.
Hosting and service providers
Our website is hosted in a London data centre and uses
Cloudflare for website protection and delivery.
These services may process technical visitor information
to operate the website and protect it against abuse.
Contact messages are processed through the website’s
form-delivery service and our email service. Providers
supporting these services may process the information
needed to deliver and store your message.
Cloudflare’s services operate internationally. Its
data-processing terms describe the arrangements and
safeguards for international transfers. You can read
Cloudflare’s data-processing terms
or contact us for information about the arrangements
applicable to this website.
Information may also be shared with professional advisers
or authorities where necessary for legal obligations
or the establishment or defence of legal claims.
Private enquiry details are not automatically published
in featured articles.
Cookies and similar technologies
See our cookie policy
for information about cookies and similar technologies
used on the website.
How long we keep information
We keep enquiry information while needed to respond,
deal with follow-up questions and resolve any related
issue. Retention depends on the nature of the enquiry,
whether there is an ongoing relationship and any
relevant legal requirements.
Feature and client records are kept while needed to
manage the service, maintain published content and
address related questions or claims. Financial records
are retained for applicable accounting and tax requirements.
Technical logs are retained according to operational
and security needs. Information is deleted or anonymised
when no longer needed, subject to necessary legal
retention and backup arrangements.
Providing information and security
Contacting us is voluntary. We need a reply address and
enough information to understand your enquiry; without
these details, we may be unable to respond.
We use appropriate measures to protect personal information
and limit access to those who need it. No online service
can guarantee complete security.
Your rights
Depending on the circumstances, you may have rights to
access your personal information, correct inaccuracies,
request deletion, restrict processing and receive certain
information in a portable format.
Your right to object
You can object to processing based on legitimate
interests for reasons relating to your particular
situation. You can object to direct marketing at any time.
Where we rely on consent, you can withdraw it at any time.
This does not affect the lawfulness of earlier processing.
To exercise your rights, email
[email protected].
We may need proportionate information to verify your
identity. We normally respond within one month,
subject to applicable exceptions and permitted extensions.
Links to other websites
CompareFeed links to manufacturers, retailers and service
businesses. Those websites have their own privacy
policies covering information collected when you visit
them, enquire or make a purchase.
Contact and complaints
For privacy questions or concerns, email
[email protected]
or use our contact page.
You also have the right to complain to the UK Information
Commissioner’s Office. Visit
ico.org.uk/make-a-complaint
for details. You do not have to contact us before
raising a complaint with the ICO.
Changes to this policy
We update this policy when our activities or relevant
requirements change. The date above identifies the
latest version.
